SPECIALIST – TRANSLATION CONTENT
Hyatt Global Contact Center - Shanghai
31 - Shanghai
GUEST SERVICE OPERATIONS
Hourly/Entry Level Employee
Full-time
Req ID: SHA003073
Summary
Read given material and research industry-specific terminology and ensure the content conveys original meaning.
Support all GPGS training materials translation, RMT rate offer translation and World of Hyatt Operation process translations.
Support all GPGS system setup translations and system QRG translations.
Work with Digital content team to provide support for Hyatt guest facing content update, ensure our digital content is on brand and adds value to existing and potential customers.
Collect, analyze and present key strategies to improve translation process.
Build and maintain Hyatt translation dictionary.
Demonstrate a commitment to Hyatt core values (included in all job descriptions).
The position responsibilities outlined above are in no way to be construed as all encompassing. Other duties, responsibilities, and qualifications may be required and/or assigned as necessary (included in all job descriptions).
Qualifications
1-2 years in GCC operations environment preferred
3-5 years hospitality industry or related field experience preferred
Proven work experience as a Translator or similar role preferred
College Degree,Bachelor Degree preferred
Must be proficient in using Excel, PowerPoint and Word
Fluency in at least English & Chinese
Excellent proofreading skills with the ability to identify grammar, spelling errors
Good knowledge of content editing tools
Organizational skills and able to multi task
Ability to evaluate information, identify trends and set priorities
Strong verbal and written communication skills
Tim-management skills
Attention to details
Ability to work as a team member or independently
Additional certification in Linguistics is a plus