希尔顿酒店集团招聘，要求英文优秀

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此岗位base杭州

RESPONSIBILITIES

1. Reports to outlet as scheduled, in uniform, eat, clean and ready to work
   根据排班准时上班，准备工作之前需已用毕餐，换好工装，一切就绪。
2. Must know the entire outlet schedule, have to know which waiter, order taker is working and assign them side work duties.
   必须熟知整个部门的工作计划，以及每个员团队成员和点单员的工作，并为其分配其他工作。
3. The Outlet Supervisor餐厅主管：

1. Must know menu items as well as drink list
   必须熟知所有的菜单和酒水单内容
2. Must know outlet setup standards.
   必须熟知餐厅的摆台标准。
3. Oversee entire operation; lead by good example
   监督整个运营过程
4. Handles complaints and reports to immediate supervisor.
   向值班主管汇报客人投诉。

1. Trains new staff in all aspects of outlet food and beverage Conrad service standards.
   培训员工全面的餐饮知识和康莱德服务标准。
2. Assists in set up, service mise en place and ensures smooth operation at all times.
   协助布置摆台，保证运营顺畅。
3. Must know outlet service manual, hotel rules & regulations and hotel emergency procedure.
   必须掌握餐厅服务流程，酒店规章制度和紧急情况处理程序。
4. Team Members performs all cashier and revenue recording duties according to hotels policy & procedures.
   根据酒店的制度和流程，团队成员必须掌握所有的收款和收入登记的职能。
5. To co-ordinate the work of subordinates and maintain the established procedures and policies.
   协调下属团队成员的工作维护现有工作标准和规范。
6. To communicate efficiently with the kitchen.
   负责与厨房有效沟通。
7. To help prepare training programmers for team members.
   帮助准备团队成员培训活动。
8. To promote good working atmosphere with emphasis in enhancing relations with subordinates.
   引导团队成员关系，促进良好的工作氛围。
9. To enforce the personal appearance of the team members and punctuality.
   规范团队成员仪容仪表遵纪守时。
10. To greet guests, handle comments and problems whenever required and promote sales to meet forecasted revenues.
    问候客人，处理客人意见和问题，推动销售达到预算额度。
11. To recommend menu items and beverages to guests, as well as taking orders.
    为客人点餐，并且能够为客人推荐酒水。
12. To converse with guests to maintain a good relationship as well as extending personal touch.
    同客人交谈，维持良好的关系，并增进接触。
13. To make requisition for supplies in order to maintain stock level.
    申请补仓以保证足够库存。
14. To take over the duties of the assistant restaurant manager in his absence.
    准备每周排版表。
15. To carry out any other duties as and when required by the restaurant manager.
    在餐厅副经理不在时代理其工作。
     

OTHERS

1. Be knowledgeable of food & beverage service
   具备食品酒水知识。
2. To exercise customer relations skills with guests
   客户关系技能。
3. Leadership skills
   领导力。
    

SPECIFICATIONS

1. Experience in all aspects of food & beverage operations and modern management principles.
   具备全面的餐饮运营经验和现代管理理念。
2. Must have experience in food & beverage operations for at least 3-5 years.
   有至少2-3年餐饮运营经验。
3. Holding similar position in a well-established hotel for at least 3 years.
   至少2-3年高星级酒店同类职位工作经验。
4. Well groomed at all times.
   良好的仪容仪表
5. Self-motivated.
   自我激励
6. Ability to communicate with all levels of staff, supervise and motivate employees.
   能够与不同级别的员工沟通，监督激励员工。
7. Male or female.
   性别不限
8. Excellent command of written and spoken English.
   优秀的英语口语和写作能力。

A Food and Beverage Supervisor serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

• Previous Food and Beverage experience

• Committed to delivering high levels of customer service

• Positive attitude

• Good communication skills

• Flexibility to respond to a range of different work situations

• Ability to work on your own or in teams

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

• Previous experience in hotel industry

• Previous experience in supervising and/or delegation

• Willingness to develop team members and self

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